FAQ

SHIPPING

Free shipping on orders $75 or more!

All items are sent USPS and are uninsured. To request insurance for your item, please email maddy@shopmaude.com. Maude is not responsible for items lost in the mail or stolen items.

Ships in North America. 

We do ship to P.O. boxes, if needed. 

LOCAL PICKUP:

For IN STORE pickup, please choose "PICKUP" at checkout. Orders will be ready for same-day pickup during business hours at our physical location in Fayetteville, AR.  

Business hours: Monday-Saturday, 10 a.m.–6 p.m.; Sunday, 12 p.m.–5 p.m.

LOCAL DELIVERY: 

Local delivery available for addresses within a 10 mile radius from our physical location in Fayetteville, AR.

A $50 minimum order is required for local delivery. Flat rate of $5 for local delivery.

Local delivery is available Monday–Friday, 10am–6pm. We do not deliver on weekends, holidays, or during severe weather. 

Orders placed before 4:30pm Central Time will be delivered the same day, by 6pm. Orders placed after 4:30pm Central Time (or on weekends) will be delivered the next business day.

Orders are delivered to the shipping address provided at checkout. Need to change your address? Call 479-935-4700 within 30 minutes of placing your order. Address changes cannot be guaranteed after this window.

You'll receive a text message when your order is out for delivery and a text with a confirmation photo once your order has been delivered.

• By providing your phone number at checkout, you consent to receive SMS text messages related to your delivery, including out-for-delivery and delivery confirmation updates. 

If no one is available to receive the delivery, we will leave the package at the doorstep, consistent with standard delivery practice.

Once a delivery is confirmed (via text and photo), Maude is not responsible for items that are lost, stolen, or damaged after delivery.

RETURN POLICY

We know that not every purchase will fit & returns or exchanges are sometimes needed. ALL RETURNS ARE FOR MERCHANDISE CREDIT ONLY. All returns must be approved via email. Returns lacking approval will be mailed back to you. 

To receive approval, you must fill out this form. If the item meets the criteria, you will be e-mailed return instructions. 

• All returns must be received within 14 days of the original shipment date.
• All items must be returned to us in their original, unworn, unwashed, & smoke-free condition.
• All sale, beauty, intimates, swim, jewelry and accessories are FINAL and will be mailed back to you or charged a restocking fee of 25%. 
• All items must be returned with their original tags attached. Clothing returned without original tags or not in compliance with our return policy will be refused or charged a 25% restock fee.
• Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
• Original shipping fees are non-refundable & return shipping is the responsibility of the customer. If you received free shipping, our shipping cost will be deducted from your final refund.  
•  Damages to items must be reported prior to wearing the garment. Tags must still be attached.

Any questions about our policy can be sent to maddy@shopmaude.com.

If we are unable to fill your order you will be notified via email linked to your purchase. Your credit card will not be charged. 

CAN I MAKE CHANGES TO MY ORDER AFTER IT'S BEEN PLACED? 

Yes. If you need to make changes to your order, either call (479-935-4700) or email maddy@shopmaude.com. We will try our best to accommodate your needs regarding your orders, but sometimes it is not a possibility. In that case, we will work with you to figure out what works best for you!

CAN I ADJUST THE PRICE TO AN ITEM IN MY ORDER OR ADD A DISCOUNT AFTER MY ORDER HAS BEEN PLACED? 

We are unable to offer price adjustments for temporary promotions or discounts. Adjustments cannot be applied retroactively to orders placed before the promotion discount was activated. During promotions, please make sure your discount applies to the order prior to completing the checkout process. 

CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE, STYLE OR COLOR? 

Yes. If your item does not fit, please start by visiting our RETURN PAGE for more information. If the item you wish to exchange is no longer available in your desired size or color, we will let you know the next best possible solution. If you have any further questions or requests, please feel free to email maddy@shopmaude.com. 

WHAT IS YOUR POLICY ON DAMAGED ITEMS? 

If you receive damage or defective items, please notify us immediately via email (maddy@shopmaude.com) or by phone (479-935-4700).