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Return Policy

 

Return Policy:

 We know that not every purchase will fit & returns are sometimes needed. ALL RETURNS ARE FOR MERCHANDISE CREDIT ONLY - NO EXCHANGES. All returns must be approved via email. Returns lacking approval will be mailed back to you. 

Click here to start a return.

  • All returns must be received within 14 days of delivery of the order. 
  • All items must be returned in their original, unworn, unwashed, & smoke-free condition.
  • All sale, beauty, intimates, swim, jewelry and accessories are FINAL SALE.
  • All items must be returned with their original tags attached. Clothing returned without original tags or not in compliance with our return policy will be refused.
  • Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
  • Original shipping fees are non-refundable & return shipping is the responsibility of the customer. If you received free shipping, our shipping cost will be deducted from your final refund.  
  •  Damages to items must be reported prior to wearing the garment. Tags must still be attached.

Any questions about our policy can be sent to torey@shopmaude.com.

We appreciate your understanding. 

The Maude Team